FAQs

The Wadsworth is open and welcoming guests to the galleries. Registration is suggested but not required. Walk-up visitors will be accommodated. Call (860) 278-2670 to talk to a representative at the Info Desk Wednesday – Sunday.

Face masks are required to enter the museum and social distancing is encouraged. The library, food service, theater, and Austin House will be closed to the public. Visitors are advised that backpacks, food, and drink are not permitted in the galleries. Coat check and bag storage is available. All docent-guided tours will begin at the Avery Memorial entrance, located at 29 Atheneum Square North.

Download our Map and Visitor Guide.
Gallery Guidelines
Accessibility
ATM
Backpacks, Bags, Umbrellas & Other Personal Items
Bicycle Parking
Cell Phones
Children, Babies, Strollers & Carriers
Elevators
Food & Drink
Gallery Stools
Guide Dogs
Hotels
Library
Lost & Found
Parking & Directions
Photography & Video-recording
Public Transportation
Restrooms
Roadside Assistance
Sketching
Taxi Cabs
Weapons Policy

Gallery Guidelines

While enjoying your visit, please help us protect the art by following these guidelines:

  • Please do not touch the artwork, including sculpture, furniture, paintings, and other objects. Even small amounts of oil and dirt can cause damage. And, remember that food, drink, and gum are not permitted in the galleries.
  • You are welcome to sit on public benches, use a portable stool, or sit on the floor. Please do not sit, step on, or lean on platforms, pedestals, display cases or the Avery Court fountain.
  • Keep a safe distance between you and the artwork. We prefer that you don’t point, and never point with an object in your hand. At times, our Gallery Attendants may require more distance between visitors and the artwork.
  • Please walk. Running and pushing can cause accidents and disrupt other visitors.
  • Sharp or pointed objects are not permitted in the galleries, including scissors, umbrellas, and other pointed objects.

Depending on a situation, a Gallery Attendant may modify any of the above guidelines.

Accessibility

The Wadsworth Atheneum welcomes visitors with disabilities to the world of art.

There are several city-maintained handicapped parking spots in front of the museum’s main entrance at 600 Main Street.

The Avery Memorial entrance at 29 Atheneum Square North is barrier-free and accessible for visitors with wheelchairs and strollers.

Wheelchairs are available free of charge on a first-come, first-serve basis. Restrooms with wheelchair access are located on Avery Level 1. Inquire at the Information Desk about elevators and ramps to ease your movement around the museum.

Motorized wheelchairs are permitted. Please exercise caution and move only at the speed of ambulatory visitors. Segways are permitted for visitors with mobility disabilities.

A docent tour with an American Sign Language interpreter or a Verbal Imaging tour for those with vision limitations may be requested by calling (860) 838-4046. Please allow at least four weeks to arrange a tour.

The Wadsworth Atheneum’s American Sign Language Video Tour features select works of American art from the permanent collection.

ATM

24-hour ATM service is located one block north on Main Street (intersection with Pearl Street), at One Financial Plaza. Enter People’s United Bank at the revolving door; 24 hour security is present at this entrance. ATM service is available next door at Hartford City Hall during weekday business hours. 

Backpacks, Bags, Umbrellas, & Other Personal Items

Coat check and bag storage are currently available and visitors are advised that backpacks, food, and drink are not permitted in the galleries.

Protection Services officers may inspect any bag, briefcase, or parcel carried by guests entering or leaving the museum.
 
Visitors may not wear bags of any size on their backs inside the museum. Bags permitted inside the museum must be carried by hand or on one shoulder.
 
Small, collapsible umbrellas may be carried if they are not dripping wet. All other umbrellas must be left in the umbrella stand.
 
Infant carriers worn on the back are not permitted in the museum. Please consider a stroller or front-facing infant carrier for your museum visit.
 
Luggage, carry-ons, and oversized backpacks cannot be checked or brought into the museum. Please make plans with your hotel or travel carrier to store these items before you arrive.

Protection Services reserves the right to determine that an item may or may not be brought into the museum. If deemed unfit for the museum, Protection Services also reserves to the right to remove any item from the premises. See the museum’s Weapons Policy.

Bicycle Parking

For bicycle parking, use the metal fence next to the building by the Main Street entrance, at the corner of Main Street and Atheneum Square North.

Cell Phones

Please silence your cell phone when you are in the museum. If you need to make or receive a call, leave the gallery and use the hallway or lobby in an effort to be respectful of other visitors.

If using a cell phone to take photographs, please see the Photography section below. Video-recording is not permitted.

Children, Babies, Strollers & Carriers

Children age 12 and under must be accompanied by an adult. Inquire at the Information Desk about family guides and other ways to enjoy family time together in the galleries.

Baby strollers are welcome but may be restricted during peak visitation periods or in a special exhibition. Check at the Information Desk for current gallery limitations.

Jogging strollers and infant carriers worn on the back are not permitted in the museum. Front-facing infant carriers are permitted.

Visitors with strollers are encouraged to use the accessible Avery Memorial entrance at 29 Atheneum Square North. Check at the Information Desk about elevators and ramps to ease your movement around the museum. Strollers are not allowed on the staircases by Morgan Great Hall or the Avery rotunda.

Baby changing areas are located in the Women’s and Men’s restrooms located on Avery Level 1 and on Morgan Level 2. For infant feeding, ask a Gallery Attendant to escort you to the Untitled Bistro.

Elevators

Two elevators provide service to the galleries on the upper floors. Gallery Attendants are ready to help if you need any assistance finding your way.  

Food & Drink

The Untitled Bistro is currently closed.